Brainspotting - SMC Operator (Smartcast Playout & NOC)

SMC Operator (Smartcast Playout & NOC)

Actualizare:

31 Jul 2020

Expirare:

30 Sep 2020

Broadcast Engineering, Playout

București

Permanent

Full Time

Senior

Rol

 The SMC Operator has functional responsibility for the Playout and or the MCR (Master Control Room) during the respective shift schedule. The SMC Operator is organizing the working processes during the shift hours to ensure that the provided services run efficiently without interruption. The SMC Operator has to conduct Playout Operations including LIVE activities when required, support the company services in first and second levels and to escalate to level 3 when required. Additionally, the SMC Operator is required to manage events that occurred during the shift and present outcome of investigations to the respective leadership team. He/she is the first point of contact for internal stakeholders as well as external customers. 

Descriere

• Provide B2B customer support for professional video applications on a 24/7 basis
• Monitor Broadcast systems, video applications and company services on a 24/7 basis
• Monitor application performances
• Identify trends
• Analytics 
• Research, resolve, respond to, and document end-user inquiries 
• Escalate or reassign issues and problems as needed to the appropriate resource for resolution.
• Implement new customer services and optimize operational services
• Engage directly with the customers in identification of the issues and in reaching the solution as required
• Identify and proactively communicate with software providers (internal & external) and IT infrastructure, ensuring the needs of the customer are met.
• Participate in and manage application-oriented projects. Oversee project phases and ensure timely completion.
• Validating scheduled media content and playlists received from the customers and or from the MX1 internal scheduling system.
• Configure, test and execute Live activities
• Communicate, coordinate and monitor technical maintenances related to the company’s internal departments/customers/providers
• Write work procedures/service documentation according to personal/team objectives
• Respond to the company's internal departments and customers via Email, phone or any other communication platform.


Competențe necesare

Broadcast Engineering, Playout

Cerințe

 COMPETENCIES

• Strong analytical troubleshooting and problem-solving in real time
• Strong customer focus, including experience working with customers directly, and prioritizing customer needs (incl. solving outages)
• Adaptability and willingness to learn
• Strong Customer-facing and communication skills
• Ability to work under pressure in a stressful environment 
• Excellent work ethic and ability to perform independently and within a team-based environment 
• Responsible, self-motivated, professional, energetic 
• Strong written and verbal communication skills in English
• Ability to prioritize workload, and adapt to new processes and procedures quickly 
• Willingness to work shifts

QUALIFICATIONS & EXPERIENCE

• TV orientate apprenticeship or similar academic studies
• Technical background (Practical engineer / B.A. degree) is an asset
• A Strong experience of classical Network and IP based broadcasting systems, and experience with troubleshooting network connectivity issues
• Provide customer support in a technical capacity and handling as well as documenting requests with tools like Jira and Confluence, Service NOW, etc.
• Familiarity with Amazon AWS Services, MS Azure, MS Windows Server, and Client Operating Systems, various Linux-Distributions and Firewall-Solutions (Juniper/Palo-Alto Networks)
• Software-Development Skills in Go-Lang, C# or PHP/Java are a plus
• Highly developed sense of responsibility, service orientation, and a confident, proactive approach
• Fluent English in written and verbal – mandatory 
• Technical affinity and sound knowledge of MS office and EDV applications 


Beneficii

• Annual Base Salary
• Company Bonus (as per Company policy)  
• Company Equity (as per Company policy)
• Additional benefits, applicable to all employees equally:
          o Vacation 25 working days / year
          o Meal vouchers, 15 RON NET per working day
• Additional benefits, applicable to all employees per seniority / team:
         o Health subscription with Medlife
         o Mobile phone and subscription with Orange Romania

Venit: Confidențial

Poziționare în organizație

Departament: It

Sedii

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