The Consultant role is as follows: to work in partnership with MassMutual customers to support and maintain organizational computer systems, software and peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading all organizational hardware and equipment while ensuring optimal performance in order for the customers to meet their business objectives and overcome problems. The person will also troubleshoot problem areas (in person, by telephone, chat or work order) in a timely, documented and accurate fashion, and provide end-user assistance where and when required. Contribute to the successful delivery of all project and site support related IT initiatives. Have the ability to contribute to the successful fulfillment of IT services across multiple Workstation and Infrastructure disciplines.