Areas of Expertise

  • IT - Software Development
  • IT - Database Administration
  • IT - DataWarehouse & BusinessIntelligence

  • IT - Architecture
  • IT - Application Support
  • IT - Design (Graphics)

  • IT - System / Network Administration
  • IT - Management / Project Management
  • IT - Quality Assurance / Testing

  • IT - Business Analysis
  • IT - Consultancy
  • Telecom Engineering

  • IT - Hardware
  • IT - Marketing
  • IT - Sales

  • IT - Business Development
  • Automation
  • Finance

  • Human Resources
  • IT - Audit / Security
  • Office management / Administration

  • IT - Management / Executive Management
  • IT - Team Leading / Coordination
  • IT - SAP Consultancy/Development

Open Jobs






Service Desk Agent

Our client is a market leading sports betting, lottery and gaming solutions and service provider in Africa with a strong presence in more than 20 countries, and management satellite offices all around the world.
The retail divisions work with the renowned brands Premier Bet, SBA, Mercury International, Guinée Games and R&S Betting.

The people of the company are experienced professionals, passionate and committed to working together to develop maintainable and responsible gaming activities throughout the continent.

Responsibilities

• Respond to queries coming on various written and spoken channels from internal customers across the world
• Analyze and troubleshoot issues, regardless of how they come in
• Monitor various High Availability tools and servers
• Proactively monitor and supervise workings of servers, applications and service availability

Requirements

• Bachelor’s Degree, preferably in Computer Science;
• Good analytical skills
• Customer support knowledge is a plus
• Experience with gambling applications is considered a plus
• Excellent oral and written English communication skills
• French is a plus
• Must be able to work independently or as part of a team: time management and multi-tasking skills
• SQL knowledge is preferred
• Microsoft Windows and Office suite experience
• Networking knowledge – beginner minimum
• Remote access and virtualization technologies knowledge
• Willing to work in shifts: 7:30/15:00 and weekends: 5 days out of 7 contract