Service Desk Agent
|Our client is a market leading sports betting, lottery and gaming solutions and service provider in Africa with a strong presence in more than 20 countries, and management satellite offices all around the world.
The retail divisions work with the renowned brands Premier Bet, SBA, Mercury International, Guinée Games and R&S Betting.
The people of the company are experienced professionals, passionate and committed to working together to develop maintainable and responsible gaming activities throughout the continent.
Respond to queries coming on various written and spoken channels from internal customers across the world
Analyze and troubleshoot issues, regardless of how they come in
Monitor various High Availability tools and servers
Proactively monitor and supervise workings of servers, applications and service availability
Bachelors Degree, preferably in Computer Science;
Good analytical skills
Customer support knowledge is a plus
Experience with gambling applications is considered a plus
Excellent oral and written English communication skills
French is a plus
Must be able to work independently or as part of a team: time management and multi-tasking skills
SQL knowledge is preferred
Microsoft Windows and Office suite experience
Networking knowledge beginner minimum
Remote access and virtualization technologies knowledge
Willing to work in shifts: 7:30/15:00 and weekends: 5 days out of 7 contract