Service Delivery Manager
|With an amalgamation of passionate employees, innovative services and delighted customers, our client, the fastest growing automation-led, next-generation providers of IT, BPO and consulting services, has been revolutionizing the traditional IT approach by addressing discontinuities in the market. The multi-pronged strategy consisting of robotic process automation, hyper-converged technology, design thinking, rapid prototyping and customized service offerings has enabled global companies to address various business issues with pointed and effective business strategies.
Our client is now looking for a Service Delivery Manager and the purpose of this role is to manage a multi-stream project Get Off Notes Program (GON) as part of the Legacy Technology Transformation Program. This project will involve reduction in the Lotus Notes Infrastructure Estate and the tasks associated with achieving the technology change. The program will analyze, migrate and consolidate Services from legacy technology within the domain landscape and align them with the firms regulations; including a robust process for new technology change and cater for service or application sun setting.
Lead program/project teams consisting of cross functional, multi-location groups; directly supervises staff; assigns responsibility to members; monitors progress
Successfully execute the project to agreed schedule, budget and scope
Perform the relevant project management processes - i.e. initiate, plan, execute, monitor and control and close, and the supporting processes e.g. scope, cost, time, issue, risk, resource, communication, stakeholder management
Plan the project based on a defined business need
Monitor and control the work of all streams within the program to ensure that the project remains on track and in control
Plan for and manage change
Delivery of projects aligned to overall business and technology strategies and architectures
Support development of business cases with the customer team including leading on the solutions estimates
Proactively identify risks and issues on programs/projects
Develop and manage plans to address project strengths, weaknesses, opportunities and threats
Ability to manage project scope and work with the team to recommend options. Demonstrates understanding of subject matter needed to drive value delivery decisions
Empowers the project steam leads to make quality decision in a timely manner. Ability within team to assess situations and make appropriate, effective, timely project decisions.
Accepts accountability for decisions and makes decisions in a timely manner, sometimes with incomplete information and under tight timelines and pressure
10-14 yrs Sr. Project manager experience
Experience of managing IT migration projects with accountability for delivering to time and cost for large, complex programs/projects
IT background with experience across the Email Messaging technology migration projects
Mastery of program/project management methodology, tools and templates (includes program/project planning, schedule development, scope management and cost management)
Extensive experience of delivery that includes the use of supplier and off-shore resources
Strong communication and interpersonal skills
Excellent written and verbal communication skills must be able to communicate fluently in English both verbally and in writing
Leader in the use of IT methodologies, processes and standards for program/project management
Compensation & Benefits
Competitive salary. Equity.
Opportunity to make a tremendous impact.
Private medical insurance